Track Wholesale Orders
Real-time status of your pending shipments, carrier dispatch, and estimated arrival.
Request Status Update →Supplier Onboarding
Need assistance uploading your catalog, setting MOQ, or verifying your trade registry?
Contact Onboarding Team →Instant Direct Support
Reach our bilingual (Arabic & French) assistance desk on Sunday–Thursday from 8AM to 6PM.
Call Hotline →Send Us a Request
Fill out the form below. We will assign a dedicated support specialist to your inquiry immediately.
Knowledge Base
Common Marketplace Questions
Open the AkidFood mobile app, tap the "Orders" tab in the bottom navigation, and select your order ID. You can see real-time updates: Confirmed, Dispatched, In Transit, and Delivered, including carrier contact info.
Please report any damaged or non-conforming cargo within 24 hours of delivery. In the app under the order details, click "Report Issue" and attach photos of the delivery slip and damaged crates. Our team coordinates directly with the supplier for immediate replacement or refund.
Yes! Use the "Direct Inquiry" feature on any supplier's store profile to request custom RFQ (Request for Quotation) volume pricing for weekly or monthly scheduled bulk food supplies.